As you all know, by the end of October all firms need to have in place a Consumer Duty Implementation Plan, under FCA policy statement

Nothing like a deadline to concentrate the mind!  So in a flurry of paperwork, or rather a snow-storm of browser tabs with the phone on silent and emails switched off, I produced the attached plan for all firms to work on.

IFAC subscribers can download this plan inside BAT.

With a deadline looming, it is useful moment of of self reflection to complete the plan, complete the blanks and reflect on how consumers view your own business.