On 20 June 2017, the FCA published a request for feedback on access to insurance.

The FCA discussed problems that some consumers can face when trying to find insurance to meet their needs (whether they can find insurance at all or at a price that they can afford). 

This call for input focuses on access issues experienced by those who have, or have had, cancer. The FCA notes challenges firms face in providing travel insurance for such consumers due to increased premiums. 

The FCA notes the similarity of these access issues for those who have had cancer to the travel insurance market, and those experienced by individuals with other pre-existing medical conditions in other protection products. The FCA's findings should therefore translate to other pre-existing medical conditions and protection products, and will inform future work.

This is part of the wider piece of vulnerable customers – which IFAC see as an emerging issue over the years ahead. You simply must treat the vulnerable differently.